Hi, Evil Energy Team, I recently purchased a kit that includes a fuel cell, a fuel pump, and several other accessories. However, when my package arrived, I only received the fuel pump. I’m puzzled about this situation and would like to understand what might have happened. Has anyone else experienced something similar?
Hi, Michael. We sincerely apologize for the inconvenience you’ve experienced. Please allow us to clarify our shipping process: To ensure faster delivery, we operate four warehouses located throughout the United States: one in the South (Georgia), one in the East (New Jersey), and one in the West (California). We typically ship from the warehouse closest to your location.
However, there are occasions when the optimal warehouse may experience stock shortages, leading us to fulfill your order from another location that has the items available. This can result in situations where not all items arrive at the same time. Rest assured, it is likely that your other products are on their way and will arrive shortly.
If you could kindly share your order number with us, we will promptly check the logistics for you. We greatly appreciate your understanding and apologize once again for any inconvenience this may have caused.
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Hi, Evil Energy Team! Thank you for your prompt response. I wanted to let you know that I’ve now received all the items from my order. I must say, the quality of the products is excellent! It’s great to see such attention to detail. I’m looking forward to putting everything to use. Thanks again for your support and for addressing my concerns so quickly. Keep up the great work!