I recently ordered and received the items. With the two fuel filter brackets missing, submitted contact 5/6 and Evil responded 5/7 overnight. I responded with pics as well.
I also need to return the fuel cell. How do we do this I also submitted a contact for this but no response yet.
I was hoping to have this installed this weekend, guess not…
Hi Sir,
Thanks for reaching out, and I’m really sorry to hear about the missing brackets and the delay — that’s not the experience we aim to deliver.
As for the fuel cell return, I apologize if your request hasn’t been answered yet. I’ll personally make sure this gets prioritized. You’ll receive return instructions within the next 24 hours.
Thanks for your patience and for being part of the Evil Energy community — we appreciate you.
Best regards,
Hi,
We sincerely apologize for the inconvenience caused.
Our customer service team has already responded to your inquiry and created a return label for the fuel cell — it has been sent to your email. Please check your inbox (and spam folder just in case).
As for the two missing fuel filter brackets, we have already shipped them out to you as of today.
We’re very sorry for the delays and any frustration this has caused. We truly appreciate your patience and understanding, and we’ll continue to improve our service to prevent issues like this in the future.
Please feel free to reach out if you have any other questions or need further assistance.
No, you shipped me one fuel filter bracket and one fuel pump bracket. Maybe if you did not reply every 48 hours instead of the 24 hours you advertise, we could work this out sooner.
Whoever is checking what is being shipped, should not be doing that job.
I am now delayed to install, yet again…
Hi, Sir,
We’re truly sorry to hear about the continued inconvenience this has caused.
Please know that our customer support team has been actively communicating with you via email and has already provided a resolution path. We hope the proposed solution helps get things back on track for you.
That said, we completely take your feedback to heart. We’ll be reviewing this internally to ensure more accurate packing and faster response times going forward. Your experience matters to us, and we’re committed to doing better.
If there’s anything else we can do to assist in the meantime, just let us know—we’re here to help.
Best regards,
And now we are at two times sending the wrong part, delayed again… Still no refund on the tank, around two weeks. Fucking warranty will be expired by the time i get everything lined out…
what a shitshow!