i have recieved to packages. first package had fuel pump and one fitting. pump box was opened and then taped. then got a second package but still pieces. how long does it take to get all the pieces? site shows it has a 20 day delay but when does the delay start?
Hello ryanjmac,
Thank you for reaching out. We sincerely apologize for the inconvenience you’ve experienced with your recent order. Please private message our staff for more information regarding the opened box. If you have any photos from when you received the package, sharing those would be helpful as we may apply for compensation based on the situation.
To clarify our shipping process: We operate four warehouses across the United States (Georgia, New Jersey, and California) to ensure faster delivery. Occasionally, if one warehouse faces stock shortages, we fulfill your order from another location. This can lead to situations where items arrive separately. Please rest assured that your other products are likely on their way and should arrive shortly.
Regarding the delivery timeline for the remaining products in your order, we apologize for the delay caused by high demand, which has resulted in stock shortages. The outstanding fuel pressure regulator, filter, and fittings will require an additional 10 days for production, so we expect to ship them within two weeks. If you need further assistance, please contact us at support@ievilenergy.com, and we will respond within 24 hours on business days.
Lastly, this category is for new products and announcements, and your question does not belong in this section. We will be deleting your post shortly and hope you understand. We would like to continue addressing your logistics issue in the Q&A section.
Thank you for your support and for participating in our forum discussions!!!