For order #EVIL14825, the box was damaged and ripped and the pump was missing.
Hi there! Sorry for the late reply! Could you please send us some pictures of the package you received? This will help us check if anything was lost during shipping. If that’s the case, we’ll be happy to send you a replacement ASAP!
The package was torn and the pump was missing. It looks like it got lost in shipping. FedEx tracking number 289055546609. If you look at the delivery picture, you can see the box was damaged
Hi there,
Thanks for sending the photos! Our customer service team will follow up with you regarding the exchange process.
Please keep an eye on your inbox for an email from support@ievilenergy.com.
Let us know if you have any other questions in the meantime!
Hello I bought and evil energy fuel filter for my Ford f250 and it was supposed to be a 10 micron filter. Well there was no filter inside of the main body and now I heard there is a spring that comes with it. Can you help me with this the products I will buy but I cant seem to locate the spring. This is really messed up. I would also like the companies phone number and your websites are not working.
Ken Gallaghet
Kgemi@outlook.com
Hi there,
Thank you for reaching out. Our fuel filters do come with both the internal filter element and the spring included. We’re sorry to hear you’re experiencing this issue.
Could you please provide us with your order number? This will help us look into the matter more efficiently.
At the moment, we do not offer phone support (we’re planning to launch it by the end of this year), but our support team will follow up with you via email. Please expect a message from support@ievilenergy.com shortly — we’ll make sure this gets resolved for you.
Thank you for your patience and support of EVIL ENERGY.
Best regards,
EVIL ENERGY Customer Support Team
